SHIPPING

  • Orders are dispatched in 2-3 working days. It takes about 2-3 working days for the order to reach you once dispatched.
  • Return pickups are provided depending on the serviceability of your pin-code by the shipping provider.
  • Returns take about 4-5 working days to reach us once picked up from your place.
  • Once the returned pieces are received your requested piece or credit will be shipped/ issued in 7 working days.
  • Orders once placed can be cancelled only within 24 hours of the order being placed.

 

EXCHANGE

Eligibility:

Your purchase is eligible for exchange if it meets the following requirements:

  • If the product you ordered needs to be exchanged in size. (If the new size requested is out of stock, we will issue a coupon code which will be valid for 6 months)
  • If the product you received is damaged. (Please share a photograph of the damaged product at the Return and Exchange Portal within 24 hours of receiving the product.)

 

 Policy:

  • If your order is eligible for Exchange, you can place your exchange request by clicking here. Request for exchange should be placed within 7 days from the date of delivery.
  • If your order is eligible for Exchange, we will schedule a pickup for the garments within 48 hours of receiving the request. All additional information will be provided via email.
  • Please ensure the returned merchandise is unused and has the original packaging, price tag, and invoice.
  • We allow multiple size exchanges if we have available stock in your required size.
  • If the size you want in exchange is ‘Out of Stock’, you will be issued a coupon code which will be valid for 6 months. The coupon code issued can be used to make a purchase from our complete online collection.
  • The Exchange Process takes 9-18 days.

 

RETURN/REFUND

Eligibility:

Your purchase is eligible for a refund if it meets the following requirements:

  • In the event that you receive a product that is Damaged or Defective.
  • In the case that we send the wrong style or size of a product from the one ordered.

We provide store credit if you don’t like the style of the product that you received. In this case, we will issue a coupon code which will be valid for 6 months. We will not limit your options; you will be able to choose from our complete online collection.

 

Policy:

  • If your order is eligible for Return/ Refund, you can place your exchange request by clicking here. Request for Return/ Refund should be placed within 7 days from the date of delivery.
  • If your order is eligible for Return we will schedule a pickup for the garments within 48 hours of receiving the request. All additional information will be provided via email.
  • Please ensure the returned merchandise is unused and has the original packaging, price tag, and invoice.
  • Ayuda reserves the right to inspect a returned product before processing the refund.
  • The Refund Process takes 10-15 days.
  • In case of a Refund, the amount will be refunded using the same online mode of payment through which it was originally made within 15 days of the request being verified and subject to the issuing bank's policy. If the payment method was Cash on Delivery we will ask for your bank account details via your registered email address or phone number provided at the time of placing the order.
  • All courier charges for return will be borne by us.
  • We use a third-party service for shipping our orders, they provide reverse pick up services across almost all PIN Codes nationwide. Unfortunately, there are some areas which are ODZ (Out of Delivery Zone), in such instances where we are unable to arrange for a reverse pick up, you will be required to courier us the product at your own cost.
  • In the event the customer requests for store credits, courier charges and Stock Handling Charges amounting to INR 200 will be levied.

 

 SALE PERIOD

  • We provide store credits for the discounted products.
  • We experience high volumes during the sale and will be unable to cancel any order due to shipment delays. However, we reserve the right to cancel an order on account of the non-availability of goods.
  • In case the product you received is damaged or in the wrong style from the one ordered. Please inform us by clicking here within 24 hours of receiving the product. 
  • In the event the customer requests for store credits, courier charges and Stock Handling Charges amounting to INR 200 will be levied.

 

COUPON CODE

  • The coupon code is sent to the email address the customer had registered with.
  • The coupon code will be valid for 6 months. We will not limit your options; you will be able to choose from our complete online collection
  • The coupon code is valid for six months. If the coupon code expires the amount will not be refunded and the coupon code will not be issued again, so please use it till it’s valid.
  • Coupon code policies are subject to change at any time without prior notice.